Terms and Conditions

1. Basic requirements and definitions of words
Seller – “MERK GROUP” LLC, Chukhajyan str., 81, 0078 Yerevan, Armenia. The buyer is the person or company who entered into a contract of sale, or ordered goods orally or in writing, or received a receipt from the seller at the time of purchase. By ordering a product, the buyer accepts the general conditions of the seller as defined in this text. The buyer and seller are required to comply with these general rules.

2. Order of goods / conclusion of the contract
All orders are made through the online store arm.winechallenge.eu and are available 24 hours a day, seven days a week. The buyer can choose any published product. If the item is no longer available or is out of stock, the buyer can send a request to [email protected] or call the phone number +374 94 228 557 and the seller will let them know if delivery is possible. All prices are valid until new prices are published on the website. Prices are indicated in Armenian drams and include VAT (20%). Products are delivered by HayPost.

The buyer can see and order goods on arm.winechallenge.eu

By clicking on the “Place an order” button during checkout, the buyer confirms that he fully understands and accepts the terms and conditions. Purchase in our online store is only possible for registered users of arm.winechallenge.eu. If the buyer is not registered at arm.winechallenge.eu, purchase is not possible. By clicking on the "Add to Cart" button, the buyer declares:

• that he has reached the legal age of majority;
• that he was not declared legally incompetent.

Selling alcohol to minors is prohibited
The buyer must be of legal age at the time of purchase. If this is not the case, the contract is immediately canceled. When the online order is closed, the buyer will receive an email containing all the information about his order and delivery.

Purchase procedure
The website arm.winechallenge.eu displays product prices including VAT. To purchase a product, the buyer must click the “Add to cart” button. The shopping cart displays items that a customer has added to the cart during an online store session. If they want to remove a specific item from the cart, they must click on the cross button next to the item. The buyer completes their order by clicking the “Pay via ACBA Bank Payment Services” button.
If the buyer is not a registered user of the online store, he must enter the information required for delivery. Then he must select the payment method ACBA Bank Payment Services. If the order has been completed successfully, the website will display the text “Thank you. Your order is accepted". In addition, the buyer will receive an email with order details to the email address he provided during registration.

Purchase confirmation
Upon completion of the order, the buyer receives an email with order details to the email address specified in the order. This message also informs the buyer that any further questions should be directed to [email protected]

Change order
If the buyer wants to change any details of an already placed order, he can do this only before the payment stage. After making an order payment, changing any details of an already paid order is not possible.

the contract
The sales contract between the seller and the buyer is concluded at the time of completing the online order. From now on, all prices and other conditions are binding on both the seller and the buyer.

Order status
The buyer is notified of the status of his order by e-mail. Each change in the order is communicated to the buyer at the email address that he indicated at the time of purchase.

3. Prices and payment
All prices include VAT and are indicated in Armenian drams. There is the following payment method:
• Online bank cards
Credit card payments are processed through ACBA Bank Payment Services. For more information about card payments and the ACBA Bank Payment Services system, visit https://www.acba.am

4. Online prices
Prices in the online store are valid only there and may differ from prices in stores. We reserve the right to change prices without prior notice. There is always the chance of an unintentional error made by us.

5. Payment
Payment for the ordered goods can be made in the following way:
• Through ACBA Bank Payment Services:
The buyer is redirected to a secure ACBA Bank Payment Services page where they complete the payment. Items are dispatched as soon as ACBA Bank Payment Services notifies us of payment.
The buyer will receive an invoice at the address provided during the purchase process.

6. Delivery Terms
The goods will be delivered to the buyer no later than 5 working days from the date of payment for the order.

7. Out of stock
In some cases, we will not be able to send you one of the products ordered because it was sold and we currently do not have it available. We ask for your understanding.

8. Protection of personal data
For commercial purposes, the seller collects the following information:
name and surname;
address and place of residence;
E-mail address;
username identical to the email address;
password (protected);
phone number;
year of birth;
and other data entered by the user on the form at arm.winechallenge.eu
The Seller promises to store and use all personal information of visitors/users/customers, as well as data on their purchasing behavior in accordance with the Law of the Republic of Armenia on the Protection of Personal Data.

The seller directly collects the information that buyers provide during the ordering process. The seller promises never to disclose this information to third parties, except when required by the Law of the Republic of Armenia on the protection of personal data. With the exception of order-related notifications, the seller will not contact the buyer unless the latter expressly consents.
Our website for ordering goods and downloads is protected by appropriate electronic measures. The seller agrees to take all reasonable precautions to ensure the security of all payment information related to the buyer's order. The seller is not responsible for the possible theft of data, except in cases of negligence of the seller.
The seller stores the IP addresses of all visitors for a period of time specified by law, and additional information about registered users: name and surname, email address, phone number, permanent address, delivery address, time and date of registration and communication with the seller.
The seller will use personal data solely for the purpose of fulfilling the order (for example, sending information materials, offers and invoices related to the order), communications and other tasks related exclusively to the order.
Provided that the buyer agrees to receive browser cookies, the seller will also use personal data for direct marketing and to study consumer habits based on information about the products purchased and, therefore, targeted marketing. The user / buyer may at any time request in writing that the seller permanently or temporarily stop using his personal data and purchase information for these purposes.
In no case will the data of the user / buyer be transferred to unauthorized persons or used contrary to their purpose, unless the user / buyer directly and appropriately agrees with other clearly defined purposes for using this information.
The user / buyer shares the responsibility for protecting personal data and must keep his username and password safe, as well as ensure the security of his information system and electronic devices by installing the appropriate protection software (antivirus).
The information provided by the buyer is strictly confidential and is processed in accordance with the Law of the Republic of Armenia and Slovenia on the protection of personal data. The Seller undertakes to protect all personal data of the user/buyer at all times. The seller will use personal data solely for the purpose of fulfilling the order (for example, sending information materials, offers, invoices) and other means of communication. Under no circumstances can user/buyer information be passed on to third parties. In order to protect personal data, the user/customer is also responsible for ensuring the safety and security of his username and password.

Company
The company “MERK GROUP” LLC was registered on March 22, 2022 in the State Register of Legal Entities of the Republic of Armenia under registration number 271.110.1225402.

9. Return of goods and money
According to Article 23 of the “Law of the Republic of Armenia “On Trade and Services”, alcoholic beverages are considered food products and are not subject to replacement, refund or return to the seller.